Welcome to ConnectShip | iShip Community News: September 2018 Edition



It’s hard to believe we’re nearing the fourth quarter of 2018. In this Q3 edition of our newsletter we will share what’s been happening at ConnectShip | iShip, and take a look at what’s ahead.

Holiday Readiness


As a partner of Pitney Bowes, ConnectShip | iShip has been given an early look at the Pitney Bowes 2018 Holiday Readiness Guide in preparation for our upcoming webinar, where the full guide will be unveiled. This guide contains key tips, best practices, and interesting statistics to help merchants prepare for the upcoming holiday season. Get a sneak peek in this blog post and register for the webinar on October 9, 2018 at 10:30AM Central as we welcome Rick Hernandez, Partner Development and Channel Sales for Pitney Bowes Commerce Services, who will walk us through the full guide. Reserve your spot to find out ways to plan for the season, learn new marketing and promotional ideas to engage with new and existing customers, and begin planning your strategy to thrive this holiday season.
Industry Events
We went. We learned. We connected! The team has been busy keeping up on the latest industry information, networking with familiar faces, and making valuable new contacts at noteworthy industry events.
The UPS Store Convention & Parcel Forum 2018

Our best and brightest hit the road recently to attend much anticipated industry events. Did you see us at The UPS Store Convention in Las Vegas or Parcel Forum in Chicago. You can catch a glimpse below of our team at each of the events, networking and ready to answer any questions about our solutions or partnership opportunities.
Partner News
Last Call for Training


If you made a New Year’s resolution that included refining your professional skills in 2018, then you won’t want to miss our last training class of the year. Enroll today to learn best practices for a smooth implementation of ConnectShip | iShip solutions. The Introduction to Toolkit instructors will cover installation, configuration, customization, and more.

Register by November 7th for the online course presented November 13 – 15, 2018 Register by November 7th
REACH Industry Webinars

REACH for International Growth

Our REACH webinar series is a platform to showcase ideologies, trends, and solutions that solve challenges and contribute to business growth in the logistics industry. In Q3, we hosted two impressive speakers with international topics of particular interest in the logistics industry. Mark Nicholls of Logistyx Technologies International gave his breakdown of GDPR and Brexit, while Eric Johnson, Senior Editor, Technology at JOC.com discussed trade, tariffs, and technology in his immensely educational presentation of Trade Pessimism - Tech Optimism.


Would you like to receive REACH webinar announcement emails?
Let us know by filling out a quick form online and we'll keep you up-to-date on our webinar schedule.

If you missed these or any of our previous webinars, you can find the recordings in our




Marketing Opportunities
Knock, knock, knock. Opportunity here.

  • Be a knowledge-share sponsor. Expose your brand to our training attendees and webinar participants.

  • Advertise to 7500+ readers. Promote your business by placing an ad in our quarterly community newsletter.

  • Advertise to our 8000+ per month website visitors! We have a variety of audiences we can help you target on our website.

  • Participate in a case study. Share information about your company and how our solutions have been implemented. Case studies expose your brand to audiences on our website, social media, and trade shows.

  • Have your video hosted in our NEW video library. Get more viewers by letting us host your video in our online library.

  • Be a guest blogger on the ConnectShip | iShip blog. We have opportunities for guest bloggers as well as premium advertising space available on the ConnectShip | iShip blog.

Contact marketing@connectship.com for complete information. Some restrictions apply.
Now Available on the ConnectShip | iShip Blog
4 Tips to Speed Up the Support Process and Get Back to Business
Read tips on what you should have available before you open a support case to expedite results. More...

Movement Towards Fulfillment and Delivery Within Smaller Defined Regions
It’s not news to anyone that sellers and logistics carriers continue to stretch their roots into the expansive global marketplace, but there’s an opposite trend occurring too – the movement towards fulfillment and delivery by regional carriers. More...

Pitney Bowes 2018 Holiday Readiness Guide
As a partner of Pitney Bowes, ConnectShip | iShip has been given an early look at the Pitney Bowes 2018 Holiday Readiness Guide. This guide contains key tips, tricks, dates, best practices, and interesting statistics to help merchants prepare for the upcoming holiday season. More...
Happy Retirement
Ari Arroyo began his career with Connectship | iShip in 2007 as a Technical Support Analyst helping to resolve support cases and streamline customer self-help processes. Ari transitioned to a position in Business Development as a Channel Sales Supervisor in 2016. He managed customers and partners in Latin America and the U.S. as one of our only Spanish-speaking sales representatives. He represented the company at the Logistics Summit & Expo held in Mexico City in 2017 and worked with the team to integrate the hosted multi-carrier shipping solution, Professional Shipping Station, in 112 Centro de Envíos UPS (UPS retail shipping centers) in Mexico.

As a retiree, Ari plans to spend time riding his road bike, traveling to Mexico, and, of course, focusing on the “honey do” list.

We wish Ari well in his retirement and are grateful for his contributions and positive mindset during his time at ConnectShip | iShip.
The Survey Team - We're Listening
Our company periodically conducts satisfaction surveys covering a variety of focus areas. We value the feedback we receive and use it to enhance our products and services, as well as to learn what we are doing well. A team of people from different areas of the company work together to prepare the survey questions, distribute it to our stakeholders, and compile the responses to gain insight. Meet the team:


Christina White

Christina White, Tech Support Analyst, spent her first two years at UPS in a temporary position that turned into a 20-year career. She has three children and three grandchildren. She enjoys having them over and watching the youngest while his Dad is at work. In her spare time, she likes to read and do stained glass projects.


Ray Brookshire

Ray is the Quality Assurance Manager in Tulsa, OK. He has been with the company since 1983 and is looking forward to retiring in a few years. He enjoys sharing time with his girlfriend and outside activities like hiking, biking, kayaking, camping and going to music festivals.


Lissa Fenix

Lissa began working at our Bellevue, WA location in 2013 as a Business Systems Analyst, and transitioned to her current position as a Marketing Analyst. She has many arts, crafts, authoring, and music-related hobbies, and likes to relax by watching documentaries and movies while sharing popcorn with her dog.


Julie James

Julie joined us in 2008 as Marketing Supervisor and was promoted to manager in 2011 where she continued to execute on the marketing strategy until 2015. She conducted a rotation as a Business Systems Analyst in Functional Requirements, then returned to Operations in 2018, serving a dual role as a Senior Marketing Analyst and Channel Sales Manager. Julie graduated Oklahoma State University, earned a BA in Business Administration, and has served on the board of the American Marketing Association. She has completed UPS training in marketing insights and sales negotiation and serves as the 2018 Coordinator for Employee Engagement. Julie resides in Tulsa, Oklahoma and enjoys time spent with her partner, Greg Phillips, at their cabin on Ft. Gibson lake in Wagoner, Oklahoma.
Michael Stanger

Michael, a ConnectShip | iShip Tech Support Analyst, spent 8 years with Nordstrom, Inc. followed by 6 years with First Data Corporation/Western Union. Michael started with UPS at the Redmond, WA hub as a Driver Helper during the 2012 Peak season and then the following April, he became the Car Wash Supervisor in Redmond. In September 2014, Michael was promoted to a Tech Support Analyst at iShip in Bellevue, WA. Michael served as the Employment Engagement Survey committee chair from 2014 to 2017 and also co-coordinated Special Events in Bellevue during those three years. Receiving a BS in Finance from West Virginia Wesleyan College, Michael later earned an MBA at the University of Denver, Daniels Business School. Michael lives in Bellevue, WA and is the world’s proudest uncle to two nieces in San Diego, CA.


Tinna Song-Wallis

Tinna Song-Wallis joined ConnectShip in April of 2012 and is in the Tulsa Software Engineering group. She earned a BS in Computer Science and Management System from Oklahoma State University. Tinna and her family enjoy travelling and visit Malaysia, her native country, every other year. She and her husband just returned from a trip to Italy and Germany in celebration of their 15th wedding anniversary. They live in Tulsa with their 12 year old son.


Humanitarian Hearts
ConnectShip | iShip’s United Way Day of Caring Volunteers served at the Community Service Council Of Greater Tulsa. The agency brings people together to identify community needs, search out resources, and make a match between the two. Their goal is to address many of state’s most critical social service, health, education and civic challenges. Our team supported this great agency by cleaning and moving 150 heavy office chairs from storage to another building during an ongoing construction project at their facility.

Bellevue United Way Day of Caring volunteers served their community by sorting food at Backpack Brigade. Thousands of homeless and displaced children depend on Seattle school meal programs as their primary or only food source. Backpack Brigade makes sure program-dependent kids don’t go hungry on non-school days. We were happy to help fill the 850 little tummies that rely on this agency each weekend.

Volunteers also served at Food Lifeline’s main Seattle warehouse, repacking bulk groceries into smaller portions for some of the the 97,000 meals provided to Western Washington families daily.