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Case Study: Kuehne + Nagel

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Kuehne + Nagel

Founded in 1890, Kuehne + Nagel has grown to become the world’s leading logistics provider, with 1,000 offices in over 100 countries and more than 63,000 employees. With its strong IT systems and high value customer service, Kuehne + Nagel serves the highly demanding industries of aviation, consumer goods, hotel, pharmaceutical, industrial, oil and gas as well as retail. Learn more about Kuehne + Nagel.

THE CHALLENGE:

Kuehne + Nagel faced a critical situation. Due to an acquisition, they had to replace their newly obsolete, six year old shipping system. With hundreds of customers reliant on the system, their business was now at risk. Kuehne + Nagel was supporting three warehouse management systems and needed a system that could easily extract the data and import it into tables. One of the most important aspects of serving their customers is the Advanced Shipping Notice (ASN) feature. Large companies such as Target, Walmart and Walgreens expect the data collection and the label creation process to be accurate every time. If not, Kuehne + Nagel is fined and the goods are shipped back for proper labeling. Mistakes in this process had the potential to consume their entire profit margin and then some.

The logistics company also maintains 20+ U.S. facilities, which each focus on a set of customers. Each of these facilities required a server and up to 20 workstations, resulting in a significant amount of IT time and cost for maintenance. The implementation of updates, rate changes, applications or system upgrades was often a time-consuming task.

THE SOLUTION:

Because of the flexibility in the system, the Kuehne + Nagel IT staff offers flexibility in its solution like never before. The company regularly offers customized solutions to it 500+ customers around the globe, each of whom require the data to be treated a little differently than the next.

With the passing time, the solution of Logistyx and ConnectShip still stands strong delivering longevity that matches that of Kuehne + Nagel. Most of the development continues to be completed in-house at Kuehne + Nagel, however some help from Logistyx’s professional services expertise is essential. Since shipping systems is a core competency, Logistyx brings the in-depth knowledge to the project. For instance, Logistyx regularly works with the Kuehne + Nagel team on carrier related issues since they have extensive experience working with their data. Otherwise, when questions arise, they are brought to Logistyx’s support staff, which turns around any fixes or changes in 24 hours.