Dear Valued FedEx Ship Manager® Server Customer:

A natural stage in the FedEx Ship Manager Server (FSMS) Software Support Lifecycle, End of Support (EOS) marks the official withdrawal of technical support for specific versions and releases of software products.

FedEx will no longer support FSMS versions 4.0x-8.5x effective January 2019.

FedEx will no longer provide data files (IATA, URSA 4, ESRG, OPA/ODA) to customers using 4.0x-8.5x, and some shipping and routing functionality may no longer be available.

You will be able to receive full support and return to shipping status once you upgrade to version 17.04x or higher, which also includes the latest security protocols (TLSv1.2).

What you should do:
Contact your FedEx Customer Integration Consultant, or contact the Technical Support Center at 1.877.FDX Assist 1.877.339.2774, Monday through Friday, 7 a.m. to 9 p.m. CST, and Saturday, 9 a.m. to 3 p.m. CST to upgrade. If you are a Compatible customer, please contact your FedEx® Compatible provider.